You've got mail

Email - boon or burden? Know when to use email Be a responsible email user Compose your messages with care Minimise the e-load

YOU'VE GOT MAIL! And it isn't always going to be Tom Hanks or Meg Ryan (depending on your persuasion) who is dropping you a line from cyberspace. More likely it's more of that 75% of your email that is of no practical use at all. Concerned that it is time we became 'masters of our own mail', Clive Shepherd sets out here some practical advice that might just give some fresh hope to struggling e-communicators.

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