When needs must
at needs analysis
THE NEAR UNIVERSALITY of the web browser interface, brought about by the application of Internet technology to organisational networks, brings with it opportunities that could revolutionise the way training departments interface with their customers. So far the emphasis has been placed on using the Internet and, more importantly, intranets as a way of improving accessibility to learning resources, a process facilitated by the rapid proliferation of off-the-shelf learning content. But networking technology has a lot more to offer than this - practically all aspects of the training and learning process can benefit to some degree by the judicious use of new online systems. And a long way before delivery in this process comes the identification of needs - the proper foundation of all our training efforts. So what can online technology offer the good ol' TNA?
What needs analysis is
In fact, training needs can arise in other ways as well. Let's say you are going to be introducing a new computerised project management system, whereas right now your system is manual. The gap here is between future job requirements and current employee competencies. And needs can also arise when developing employees to take on greater responsibilities. If you're looking at a programme to help clerical workers to become supervisors, then your concern is the gap between the requirements of higher-level jobs and the current competencies of clerical workers.
So that's three types of need:
What it is not
Towards a more systematic
needs analysis process
Going beyond needs analysis for a moment, this system could be extended to help match learning needs with available resources. What would be needed would be an additional database of learning resources, indexed against the competency definitions.
© Fastrak Consulting Ltd, 1999. All rights reserved. Last revised 23/9/99