Why training needs the intranet
training department should take note
THE TRAINING department has as much to gain from the intranet as any service department, probably more. Not only does the intranet provide them with the perfect mechanism for communicating with their customers, it also provides a means for delivering the service itself.
But even for those die-hards out there who have no time for computer-based training delivery, you will ignore the intranet at your peril. As I hope will be clear from this article, the work of the training department could not only be made more efficient with an intranet, but significantly more effective.
Heres an overview of what an intranet could do to lead training into the 21st Century:
In the following sections, well take each one of these possibilities further, starting with the first point in the training process, needs analysis.
© Fastrak Consulting Ltd, 1998. All rights reserved. Last revised 2/11/98.